Privacy and Publics

Online norms around privacy are dynamic, and the stakes are high.

Diana Daly

Key points

  • Online norms regarding privacy are dynamic and carry significant consequences, particularly in the realm of social media
  • The concept of “publics” is explored, emphasizing that online audiences aren’t a singular entity but diverse groups paying sustained attention to specific content.
  • Networked publics, formed through social media connections, highlight the role of individuals as bridges connecting different publics.
  • Privacy in online publics is complex; the oversimplified dichotomy of private vs. public fails to capture the intricacies of social relationships in digital spaces.
  • Evolving nature of online norms and the challenges of defining and protecting privacy in the dynamic landscape of networked publics.

In this chapter

Section 4: Coordinated public attention online

Cancel Culture

Street art by Banksy located in the Chinatown area of Boston, depicting a man holding a paint brush and bucket standing by a spray-painted sign saying 'follow your dreams'. The drip-dried slogan, which is dark grey along with the man, had a red stamp over it reading in all capital letters, 'cancelled'.
Follow Your Dreams Cancelled in Chinatown, Boston by Chris Devers; Banksy, https://www.flickr.com/photos/cdevers/4602805654/in/photostream/, CC By-NC-ND

A popular topic at the time of this writing is cancel culture or callout culture, a collective attack built upon the practice of using social media to call people out for perceived wrongs. Cancel culture is arguably linked to positive social change, as Spencer Kornhaber asserts in the article linked below from the Atlantic. Yet cancel culture is also linked to devastating losses of employment and identity, and is sometimes directed at people who had little else of value in their lives. Consider the mural by the artist Banksy. A painter stands beside the whimsical phrase “FOLLOW YOUR DREAMS” upon which the red label “CANCELLED” is affixed, serving as a vivid visual representation of Cancel Culture and the real economic and identity-level threats it poses. There is power in shaming, silencing, and censoring.

Partisan North American groups hold divided views on cancel culture, according to 2021 research by Pew. Fortunately, we do not all need to think in polarities or extremes. Cancel culture is not uniformly good or bad. It is an opportunity for all citizens to consider: How should such culture or a better version of it look, and where should it end, if it has value in your society or culture? If you find it is not valuable, then when might it be valuable to use networked publics’ attention to stop people from doing harm online? I offer two well-reasoned perspectives to consider if you aren’t sure: Jon Ronson’s BBC podcast So You’ve Been Publicly Shamed, which views those called out with empathy; and this CTZNwell Substack on callout culture as accountability.

When publics fixate, attack, troll, and bully

The term cyberbullying received a great deal of attention as the internet reached widespread adoption, and it is entangled moral panics that caused and used it. As parents and educators in the early 2000s struggled to recognize the longstanding issue of bullying in online discourse, they sometimes conflated bullying with all online interaction. Meanwhile, many of the cases the media labeled cyberbullying are not actually bullying, which is a real phenomenon with specific criteria: aggressive behavior, imbalance of power, repeated over time. (These criteria were laid out by Swedish psychologist Dan Owleus; an excellent analysis of cyberbullying in the context of these is in boyd’s fifth chapter of It’s Complicated.)

Still, some online interactions are toxic with cruelty, whether or not we can scientifically see them as bullying. Another term in popular use to describe online attacks is trolling, perhaps derived from the frequent placement of trolls’ comments below the content, like fairytale trolls lurking below bridges.

Toxicity is technologically exacerbated or worsened, but not technologically determined. John Suler wrote in the early days of the internet about the online disinhibition effect, exploring the psychology behind behaviors that people engage in online but not in person; he noted while some disinhibition is benign, much of it is toxic. More recent research connects online trolling to narcissism. As we perform before online publics, we enter an arena of unleashed and invisible audiences. However, development of theory related to the online disinhibition effect occurred in the 20th century, before most social media, and before participatory culture developed some of the systematic toxicity we see online today.

In the first decades of the 21st century, it has become clear that inequities including racism and gender bias are amplified in online publics, making online spaces much more fraught for attacks upon those identifying as women and those with non-dominant genders and racial identities. This dynamic has deep roots in social history, and is exacerbated by media manipulation, with groups coordinating attacks to maintain dominant cultural norms.

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About the author

Dr. Diana Daly of the University of Arizona is the Director of iVoices, a media lab helping students produce media from their narratives on technologies. Prof Daly teaches about qualitative research, social media, and information quality at the University of Arizona.

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License

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Humans R Social Media - 2024 "Living Book" Edition Copyright © 2024 by Diana Daly is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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